It can feel overwhelming to navigate the medical world when you need specialty pharmacy medications to treat a complex or chronic health condition. The stakes can feel even higher when you are helping a family member get treatment. That’s why SimfaRose Specialty Pharmacy makes this process as easy as possible. We want to lighten your load at this tough time; making sure you and your family get back on a path to health and healing.
Our team of pharmacists, nurses, and technicians are on your side. We are here to explain your disease and help you understand what you’ll be facing during the treatment process. You’ll always get to talk one-on-one with a Doctor of Pharmacy. And we’ll keep checking on you regularly while you’re our patient.
Here’s how SimfaRose can help you:
- Help you better understand your co-pay and out-of-pocket costs.
- Provide information about Financial Assistance.
- Assistance with benefits verification.
- 24/7 access to our pharmacists.
- An initial consultation with a Doctor of Pharmacy when you start therapy to educate you about the medication protocol and provide a detailed explanation of the plan of care.
- If the therapy involves injected medications, we can arrange hands-on injection training with a nurse, either in your home or in a group setting, so you’ll feel comfortable and confident administering your own medication injections.
- A dose reminder system using texts, e-mail, or phone calls is available.
- Our commitment to ethical treatment and a higher standard of care for you and your family member.
Patients Frequently Asked Questions
How do I contact the pharmacy?
What are the pharmacy hours?
Saturday & Sunday: Closed
On-Call pharmacist available 24/7 at 888-797-4632.
How do I order a refill?
One week prior to running out of your medication, you’ll receive a call from one of our Patient Care Coordinators to help refill your prescription. They will try to contact you using all the phone numbers you’re provided.
If you haven’t received a call from us, you or an authorized representative may call us directly to place your refill order. You can also request a refill by clicking on the green Express Rx Refills button located at the top of our web site.
Will my refills be automatically sent to me?
How can I track my shipment?
If you provide us with your current email, we can send you a shipment tracking number. Or contact your neighborhood SimfaRose Pharmacy for shipping inquiries.
Do I need to be home to sign for my delivery?
How do I pay for my medication?
We accept most HMO/Workers Compensation/Private Insurance as well as Medicare and Medicaid. Every plan is different so before we fill your prescription we will ask you for your insurance information. Once we verify your information, we will notify you of your co-pay or the amount that you are responsible for. Your co-pay or coinsurance is due each time you fill and refill your medication. SimfaRose accepts all major credit cards as well as electronic checks.
Because compounded medications are exempt by law from having the National Drug Code ID numbers that manufactured products carry, some insurance companies will not directly reimburse the compounding pharmacy. However, most insurance plans allow for the patient to be reimbursed by sending in claims forms. While you may be paying a pharmacy directly for a compounded prescription, most insurance plans should cover the final cost.